We want you to be satisfied with your purchase. If you are not completely happy with your school shoes, please review our Returns & Refunds Policy below.
Returns
We accept returns within 7 days of delivery provided that:
The shoes are unworn and unused.
The shoes are returned in their original packaging.
The shoes show no signs of wear, damage, or alteration.
Proof of purchase is provided.
For hygiene and quality assurance reasons, returned items must be in a condition suitable for resale.
Size Exchanges
We understand that finding the correct size can sometimes be challenging.
If the shoes do not fit, size exchanges may be requested within 7 days of delivery, subject to stock availability. The shoes must be returned in their original condition, including all packaging and labels.
Customers may be responsible for return shipping costs unless the incorrect size was supplied by us.
Incorrect or Defective Items
If you receive:
An incorrect item,
A defective product, or
A product damaged during delivery,
please contact us within 48 hours of receiving your order.
To assist with the claim, please provide:
Your order number.
A description of the issue.
Clear photographs showing the problem.
Once the claim has been reviewed and approved, we will arrange an appropriate replacement, exchange, or refund.
Non-Returnable Items
We cannot accept returns for:
Shoes that have been worn outdoors.
Shoes showing signs of use, damage, or misuse.
Products returned without original packaging.
Items returned outside the stated return period.
Refunds
Once the returned item has been received and inspected, you will be notified of the outcome.
If approved:
Refunds will be processed using the original payment method where possible.
Processing times may vary depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Return Process
To initiate a return:
Contact our customer support team with your order number.
Wait for return instructions and approval.
Package the item securely in its original packaging.
Ship the item to the address provided by our support team.
Items returned without prior approval may experience delays in processing.
Contact Us
For return or refund enquiries, please contact:
Email: info@meloqore.co.za
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM